Privacy Policy

1. Introduction

Welcome to Dijovio.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to wooden crafts and furniture.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses
• Order history and preferences
• Communication records between you and our team
• Payment information (processed through secure third-party payment processors)

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information
• Cookies and usage data
• Geographic location (country/region level)

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating about your orders and providing customer support
• Sending administrative information and service updates
• Improving our website and services
• Personalizing your shopping experience
• Preventing fraud and maintaining security
• Complying with legal obligations

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information by employees
• Strict data handling procedures
• Regular staff training on data protection

5. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand how you interact with our website and allow us to remember your preferences. You can control cookie settings through your browser preferences.

7. Third-Party Services

We may use third-party service providers to facilitate our services, including:

• Payment processing
• Shipping and delivery services
• Analytics services
• Email marketing services

These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.